People from all over the country said they saw a Facebook ad for Tuck Tax Service that offered large tax returns and they called the company.
MEMPHIS, Tenn. – Where is my money? This is what people from all over the country are asking a Memphis-based tax preparation firm.
Tuck Tax Service customers have a long list of allegations, but they all have one thing in common: they are all waiting for thousands of dollars in tax refunds. They claimed their money had been transferred to a company’s bank account in California and that they had not received any money.
Everyone Local 24 News spoke to said they came across the ad for the tax advisor on Facebook. Some said they hired the company, others said they just asked for a quote or more information.
“I clicked a link to get an estimate, but I didn’t know that estimate resulted in them filing my taxes for me,” said Destiny Christian, Indiana resident.
Christian is angry. She said the IRS gave her more than $ 8,000 in tax refund, which she has not yet seen a penny of.
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“When I found out my money was in the Tuck Tax account, my heart sank immediately,” said Christian.
Christian said not only did she not have the money, she said no one at Tuck Tax was going to return her calls. Her story is similar to almost every other we’ve spoken to.
With the help of an IP PIN, you can block your tax account from identity thieves who try to use your data to file fraudulent tax returns. For more information on this #IRS program, please visit: https://t.co/VKD301xplR pic.twitter.com/TlRQyWXJz4
– IRSnews (@IRSnews) March 5, 2021
Sandra Adams of Arkansas saw the ad and said she asked for a quote.
“He kept telling me he was going to bring it to me and he never did, so I went ahead and filed my own taxes – and by the time I did he had already filed them,” she said.
The women said the ad offered large refunds. And they said the fees were up to $ 2,000, even though they saw them being quoted it would only be a few hundred dollars.
The women said they couldn’t reach anyone from the company or the person they identify as the owner, Tyrus Brown.
“I can’t get in touch with him. He blocked me on social media, his calls, I can’t get through – and the bank had to cancel the check,” said Christina Stovall, a Connecticut resident.
“I should get $ 8,561,” said Nefreiti Johnson.
Johnson said she lived in a homeless shelter and needed her money to rent an apartment.
“The man blocked me. He never told me how much I was getting back. I had to call the IRS a couple of times to find out how much I got back,” she said.
“I have to pay my mortgage and because of the pandemic I’ve been laid off and I can’t pay my mortgage, can’t help my children,” Stovall said.
“We’re going through a pandemic and there are people out there who are struggling and having nothing and that would have been a blessing if you had your tax money,” said Shakeyah Buckery, a Philadelphia resident.
Customers have formed a Facebook group and exchanged information to help each other. According to the Better Business Bureau, Tuck Tax Services has an F rating. We tried to call the phone number identified by the women as the owner, but no one returned our calls despite leaving several messages and emails.
The company’s website and related websites have stopped working. Social media accounts have been removed. After contacting the bank, the women hope they will get their money at some point, but say it won’t be anytime soon.
“My $ 8,000 will be sent back to the IRS and then the IRS will write me a check, but it will take 12 weeks, they said,” said Christian.
If anyone in the company or the person who identify the women as the owner is on calls, we’ll update this story.